Infotech Mobile Workforce

Companies who deploy field staff and assets on a daily basis, typically battle with operational efficiencies around dispatching of jobs, service delivery, completion and consolidation of paper based feedback, reporting and accurate invoicing. This results in an increase in operational costs, loss of revenue and unhappy clients due to poor service levels.

Recognising the need for an innovative solution to address these challenges and inefficiencies, Infotech Business Solutions developed Infotech Mobile Workforce, which integrates technologies across mobile, cloud, real-time data and analytics. Through the innovative design and deployment of this solution, IBS has managed to eliminate these challenges, improve productivity and increase the client’s bottom line.

VISIBILITY OF FIELD WORKFORCE AND FLEET VIA OPERATIONAL PLATFORM
CURRENT UTILISATION AND DISPATCHING TO JOB LOCATION
ELECTRONIC JOB CARD GENERATION AND DELIVERY TO MOBILE DEVICE
AUTOMATED JOB STATUS UPDATES FROM MOBILE DEVICE
AUTOMATED PROGRESS UPDATES TO CLIENT WITH ESTIMATED ARRIVAL TIMES
ELECTRONIC JOB CARD COMPLETION AND SUBMISSION FROM SITE
COMPREHENSIVE REPORTING
IMPROVED SERVICE DELIVERY AND CLIENT EXPERIENCE
OPTIMISED RESOURCE UTILISATION, INCREASED REVENUES AND REDUCED OPERATIONAL COST
Infotech
Infotech Red
Isanity