Services Industry

In an environment where businesses are always looking to attain a competitive edge with clients spoilt for choice of service providers, client service is of the utmost importance. Research has shown that consumers will not re-hire a service provider who arrives late for appointments and fails to keep their clients abreast of progress.

Infotech Business Solutions has developed a simple, yet effective solution to assist service providers to effectively manage their field resources. The solution, specifically aimed at businesses in the services industry who handle on site installation, repair, collection or delivery jobs, allows you to create simple job cards and assign and dispatch your field staff whilst they are on the move, automatically keeping your clients up to date via sms or e-mail communication from the system.

VISIBILITY OF FIELD WORKFORCE VIA INTELLIGEN OPERATIONAL PLATFORM
ELECTRONIC JOB CARD GENERATION AND DELIVERY TO ANDROID MOBILE DEVICE
ABILITY FOR FIELD STAFF TO ACCEPT OR REJECT THE JOB CARD FOR RE-ALLOCATION
DISPATCHING OF RESOURCE TO JOB LOCATION VIA GPS OPTIMISED ROUTING
AUTOMATED PROGRESS UPDATES TO CLIENT WITH ESTIMATED ARRIVAL TIMES
COMPREHENSIVE REPORTING AND RESOURCE MONITORING
IMPROVED SERVICE DELIVERY AND CLIENT EXPERIENCE
INCREASED REVENUES AND REDUCED OPERATIONAL COST
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